Didn't you get the purchases from Apple?
We would like to assist you in this matter, but due to Apple policy all hard currency transactions are handled by Apple. Please contact the Customer Center directly through the following address.
When you go into the site, you can see the blue button 'Get started'. After that Click 'Purchases, Billing & Redemption'. Then you can see many option for refund. Please click it and get refund from Apple.
If you still have a problem, please CONTACT US directly!
We will get back to you as soon as possible!